FAQ

Apartment Information

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How often do you get new vacancies?

We post new vacancies daily on our website as they become available. So feel free to check the website daily for the latest availability.

Do you accept pets?

The pet policy varies in each building, so please email or call us to inquire about the pet policy for the specific apartment you are interested in.

When is the apartment available?

Most of our vacancies are available now. In the rare case when an apartment is still occupied, we note the expected date of availability on the listing. Availability is guaranteed when the unit is vacant.

How long is the lease term?

We rent most apartments with a one-year lease. Occasionally, we have apartments with shorter lease terms; in those cases, this information will be noted on the rental listing.

Are utilities included?

Tenants are responsible for gas and electric for most apartments. In the rare case that gas or electric is included with the rent, this information will be noted on the rental list. At some properties the Tenant is responsible for paying a pro-rated portion of water/trash utilities. It varies by property. Feel free to ask for clarification when submitting an application. Internet is not included.

Can I get another parking space with this unit?

Parking that comes with the unit is noted on the rental listing. Additional parking is not usually available. Many areas in Santa Monica and Los Angeles have permitted street parking, and prospective tenants are encouraged to call the city directly to inquire about getting a street parking permit. Also, we occasionally have garages for rent; please see the “Commercial” link on our Leasing page.

Is the apartment furnished?

Most of our apartments are not furnished. In the rare case that an apartment is furnished, this information will be noted on the rental list.

What is the difference between a bachelor and a single?

A bachelor is a one-room apartment with separate bathroom; it usually includes a hot plate and small fridge rather than full-size appliances. A single is an apartment with one main room, plus a separate kitchen and separate bathroom. It usually includes full-size appliances such as stove and fridge. These are small apartments.

Should I get renter’s insurance?

Yes, Roque & Mark requires that you obtain renter’s insurance for your personal property. The building’s insurance doesn’t cover tenant belongings in case situations such as fire or flood. To protect your personal property, it is advised for all tenants to maintain renter’s insurance.

Viewing Apartments

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How can I view an apartment?

All viewings are by appointment only. For most apartments, you may check keys out at our office and do  a self-guided tour of the property on your own. A $20 deposit by cash or venmo is required, and we will make a copy of your photo ID. Self-guided tour appointments are generally Monday to Friday 8am to 4pm and Saturdays 10am to 2pm. Keys must be returned within two hours or by close of business. Some properties are shown by appointment with a viewing agent. Please call our office at 310.828.7525 to set up an appointment for the properties you are interested in.

What are instructions during the COVID pandemic?

All visitors to our office and managed properties must follow government guidelines for health and safety. Please be kind to others and take care of
yourself.

Applications

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When should I start looking for an apartment?

We suggest starting about two weeks before you want to move. Our aim is to fill current vacancies as soon as possible.

What is the application process?

Once you view the apartment, you are invited to submit a completed application and $50.00 application fee per person age 18 and over. Applications and fee payments are online.  If a credit check is NOT processed, your $50.00 application fee can be refunded to you electronically, upon your written request via email, within 45 days from receipt of your application fee. After 45 days, no application fee refunds are available.

Applications are reviewed and processed usually in two to three business days. Note that incomplete applications delay processing. If your application is approved, you will be responsible for a first month’s rent and security deposit. Then you sign the lease and pick up the keys to your new home!

Who needs to fill out an application?

Everyone age 18 and over who will be living in the apartment needs to fill out an application and submit the $50.00 application fee. This is the case even if the applicant does not have a credit history.

May I submit my own credit report?

You are welcome to include a copy of any credit reports, if you choose. However, we will still run our own credit check. This is because different credit reports include different information, and often, information important in our application process is not included in other credit check reports.

Will I get informed if my application is denied?

Yes, we will contact you whether you application is approved or denied.

What are your rental qualifications?

Rental qualifications are based on rental history, income, and credit history. The complete rental qualifications are listed here.

What if I have bad credit?

Please read the rental qualifications. We are unable to provide advice on whether an applicant meets the qualifications until they complete an application and it is processed.

Do I need a co-signer?

Please read the rental qualifications that are posted above. If you do not have a credit history and have a co-signer available, feel free to indicate that on your application. Once your complete application is processed, we will let you know if a co-signer is needed or acceptable. Not all properties accept co-signers, and co-signers must be residents of the state of California.

I really want this apartment. Can I pay a deposit now?

Sorry, we do not take upfront deposits. The best strategy is to complete your application as soon as possible.

I do not have a Social Security number. Will you accept my application?

No, we will not accept an application without the social security number. It is required.

I do not have a driver’s license. Will you accept my application?

If you do not have a driver’s license, another photo I.D. is required. California state I.D.’s or passports are acceptable. Please submit a copy with your application. We will not accept an application without a copy of a photo I.D.

Do I need to submit multiple applications if I’m interested in multiple apartments?

No, one application is sufficient. Please list which apartments you are interested in on your application.

Can I get my $50.00 back if you don’t check my credit?

Yes, we are happy to return your application fee within 45 days if we did not run a credit check. If a credit check is NOT processed, your $50.00 application fee can be refunded to you electronically, upon your written request via email, within 45 days from receipt of your application fee. After 45 days, no refunds are available.